All cards are dispatched within 2 working days.

• UK orders: Sent via Royal Mail 2nd Class, estimated delivery 2–3 working days.

• You can upgrade postage to Royal Mail 1st Class / Evri Tracked.

🌍 International delivery times:

• EU: Estimated 3–5 working days

• USA & Rest of World: Estimated 7–10 working days These are estimates only — delays can occasionally occur.
  

Need help with delivery times? Feel free to contact me!

If you’re having trouble placing an order, please send me a message describing the issue, and I’ll get back to you as soon as possible to help.

Absolutely! I can send personalised cards straight to the recipient, sealed and signed with your personalised message. Just choose the option before checkout and ensure the shipping address is theirs. Don't forget to add your inside words!

Yes! You can also find my designs on Etsy, eBay, and Amazon Handmade.

I completely understand how frustrating this can be. Please get in touch, and I’ll look into it immediately and sort it out for you.

I’m so sorry to hear that. Please contact me right away, and I’ll do everything I can to resolve the issue quickly.

For personalised or custom-made items, I do not accept returns, refunds, or exchanges unless the item arrives damaged or contains an error made by me (like an incorrect name, date, or message). Please double-check all personalisation details before placing your order. If you notice a mistake after ordering, contact me at vickyjonescards@yahoo.co.uk as soon as possible—corrections can usually be made if the item hasn’t been printed yet. For non-personalised items, returns are accepted within 30 days of delivery. The item must be unused and in its original condition.

I don’t have a physical shop — I work from my home-based design studio in Leicester, creating and packing each card with care.

I gladly accept returns within 30 days if your item is damaged or faulty. Just contact me, and I’ll handle it for you.