Question 1

🕒 How long does it take to dispatch my order, and when will it arrive?

Accepted Answer

All cards are dispatched within 2 working days.
UK orders: Sent via Royal Mail 2nd Class, estimated delivery 2–3 working days.
You can upgrade postage to Royal Mail 1st Class / Evri Tracked.
 
🌍 International delivery times:
EU: Estimated 3–5 working days
USA  & Rest of World: Estimated 7–10 working days
These are estimates only — delays can occasionally occur.

Need help with delivery times? Feel free to contact me!

Question 2

What should I do if I have trouble placing an order?

Accepted Answer

If you’re having trouble placing an order, please send me a message describing the issue, and I’ll get back to you as soon as possible to help.

Question 3

Can you send a personalised card directly to the recipient?

Accepted Answer

Absolutely! I can send personalised cards straight to the recipient, sealed and signed with your personalised message. Just choose the option before checkout and ensure the shipping address is theirs. Don't forget to add your inside words!

Question 4

Where else can I buy your cards?

Accepted Answer

Yes! You can also find my designs on Etsy, eBay, and Amazon Handmade.

Question 5

📦 My order hasn’t arrived — what should I do?

Accepted Answer

I completely understand how frustrating this can be. Please get in touch, and I’ll look into it immediately and sort it out for you.

Question 6

📬 My order has arrived, but there’s a problem. What now?

Accepted Answer

I’m so sorry to hear that. Please contact me right away, and I’ll do everything I can to resolve the issue quickly.

Question 7

What is your return and refund policy for personalised items?

Accepted Answer

For personalised or custom-made items, I do not accept returns, refunds, or exchanges unless the item arrives damaged or contains an error made by me (like an incorrect name, date, or message). Please double-check all personalisation details before placing your order. If you notice a mistake after ordering, contact me at vickyjonescards@yahoo.co.uk as soon as possible—corrections can usually be made if the item hasn’t been printed yet. For non-personalised items, returns are accepted within 30 days of delivery. The item must be unused and in its original condition.

Question 8

🏠 Do you have a retail shop?

Accepted Answer

I don’t have a physical shop — I work from my home-based design studio in Leicester, creating and packing each card with care.

Question 9

What is your return policy for damaged or faulty items?

Accepted Answer

I gladly accept returns within 30 days if your item is damaged or faulty. Just contact me at vickyjonescards@yahoo.co.uk, and I’ll handle it for you.

Frequently asked questions